| We offer a wide range of support
and services, tailored to meet your individual needs. We help you to install, maintain, and derive maximum
value from your software solutions.
To access our support system you will
be required to
login.
After doing so you will be able to submit support tickets. The support ticket
can be accessed 24 hours a day and will have current information on
each ticket. If you do not have an ID and Password you will be required to
register
for one. After submitting your registration you will receive your ID and Password
within 24 hours Monday through Friday by email.
The IGC technical support staff is available from 5:00 a.m.
through 5:00 p.m., Monday through Friday, Mountain Standard Time. At other times, please
leave a message via phone, Fax, or web ticket, and a representative will contact you during the
hours mentioned above.
Phone support is available to current customers within the
standard warranty period and maintenance plan
subscribers. To request technical assistance, you can reach us in the following ways.
Maintenance and Warranty Features
| Support |
Standard Warranty |
Maintenance Plan |
| Free Phone Support |
First 90
Days |
Unlimited |
| Free FAX Support |
First 90 Days |
Unlimited |
| Free Web Ticket Support |
Unlimited |
Unlimited |
| Free FTP Support |
Not
Available |
Unlimited |
| Upgrades |
|
|
| Driver Updates |
Call for
Price |
No
Charge |
| Product Upgrades |
Call for
Price |
No
Charge |
Please contact your sales
representative if you would like a maintenance contract.
- Phone: (602) 971-6061 (Standard Warranty or
Maintenance Plan Subscribers)
- Fax: (602) 971-1714 (Standard Warranty or
Maintenance Plan Subscribers)
|
|
Support
Web Ticket
Tech Tips
Self-Help Technical
Support
|
|
|
