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Brava! Reader Support FAQ

Q: I am getting a 6001, 5008, or 5009 error. What can I do?
A: Please go to the following directory: C:\Program Files\Common Files\InstallShield\Professional\RunTime

In this folder, there should be a folder named 10. Move, do not delete, this folder somewhere so it no longer exists in the C:\Program Files\Common Files\InstallShield\Professional\RunTime directory.

Now try to reinstall the product and verify that upon the start of Install Shield, the folder 10 gets recreated. If everything works correctly now, you can move the old ‘10’ folder to c:\.
 
Q: How do I associate file formats?
A:

To associate a file format to be loaded with our application through Internet Explorer using the current Brava! Reader products:

Select the menu:   Options | File Types

Choose the tab for Internet Explorer.

Select the formats that should be associate with the application when that file type is launched in an Internet Explorer session.

NOTE:  For the upcoming release of Brava! Reader, the menu option will be changing from “Options | File Types” to “Options | Set as Default Viewer”
Q: My prints have a black background. How do I correct this?
A:

Enable the Optimize for PDF/Postscript printing. This option is available by selecting Print then checking the option box for Optimize for PDF/Postscript printing.

 
 
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