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Brava!
Desktop Support FAQ
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Have a question that was not answered? If you need help you
can contact technical support using the
Support
Web Ticket.
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Q: |
I am getting a 6001,
5008, or 5009 error. What can I do? |
| A: |
Please go to the following directory: C:\Program Files\Common Files\InstallShield\Professional\RunTime
In this folder, there should be a folder named 10. Move, do not delete,
this folder somewhere so it no longer exists in the C:\Program
Files\Common Files\InstallShield\Professional\RunTime directory.
Now try to reinstall the product and verify that upon the start of
Install Shield, the folder 10 gets recreated. If everything works
correctly now, you can move the old ‘10’ folder to c:\.
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Q: |
How do I associate file
formats? |
| A: |
To associate a file format to be loaded
with our application through Internet Explorer using the current
Brava! Desktop products:
Select the menu: Options |
File Types
Choose the tab for Internet
Explorer.
Select the formats that should
be associate with the application when that file type is launched in
an Internet Explorer session.
NOTE: For the upcoming release of
Brava! Desktop, the menu option will be changing
from “Options | File Types” to “Options | Set as Default Viewer”
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Q: |
I have installed Brava! Desktop, but cannot launch the application. |
| A: |
When using a stand alone license of Brava! Desktop, an Internet
connection is required the first time the application is run in
order to register the installed copy of the software. After this
initial (automatic) registration, an Internet connection is no
longer required in order to use a stand alone license of the
product.
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