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Download Help
If you have any
questions or problems not addressed here please
click here
or email the Webmaster at
webmaster@infograph.com.
File Transfer Problem
Problems with downloading files can have many variables. From slow
network connection to outages will cause problems in downloading files. If
you find that you can not download the file, you can contact our Sales
Department to receive a CD of the desired program at 800.398.7005 or by
clicking here.
HTTP
File Transfers
You may have problems using a
browser to download large files when you have a bad
connection. FTP clients could be a better solution. See
below for more details.
FTP File Transfers
If you are having difficulty downloading software it may be
that you are behind a firewall or secure router. Try using the following FTP software that
has better handling abilities with this problem.
Configuring FTP to work with the Firewall
Using WS-FTP for Windows
1. Load Ws-FTP.
2. Click on the "Options" button on the bottom of the screen.
3. Click on the "Session" tab, check the box that says "Use Passive
Transfer Mode" and then click on the "Set as Default"
button.
4. Ws-FTP will now operate normally.
Using CUTE-FTP for Windows
1. Load CUTE-FTP.
2. Click on the "FTP" menu and go down to the "Settings" option, then
select the "Options" field.
3. Click on the "Firewall" tab and then check the box labeled "PASV
mode"
4. CUTE-FTP will now operate normally.
Please note that there are many other FTP
programs available, most of which will also support Passive FTP. These are
just a few examples of how to configure your FTP program, but different
programs may need to be adjusted differently.
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